Privacy Policy

Effective Date: 10th September, 2021
Last Updated: 10th September, 2026

At Emergent Digital Solutions LLP (“EDS”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, process, store, and protect information when you visit www.emergentdigitals.com (“Website”), communicate with us, submit an enquiry, request our services, or otherwise interact with EDS.

By using our Website or voluntarily providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. About EDS

Emergent Digital Solutions LLP is an AI-powered digital solutions company providing digital marketing, creative, technology-enabled, consulting, and business growth solutions.

Our services and solutions may include branding, graphic design, digital advertising, social media marketing, website design and development, SEO, content, AI-enabled solutions, consulting, and other digital solutions.

2. Information We Collect

Depending on how you interact with EDS, we may collect different types of information.

2.1 Information You Provide Directly

When you contact us, request a consultation, submit an enquiry, or engage our services, we may collect information such as:

  • Name

  • Business or organisation name

  • Email address

  • Phone number

  • Job title or professional information

  • Website or social media details

  • Business requirements

  • Project or service requirements

  • Information provided through enquiry or consultation forms

  • Any other information you voluntarily provide to us

Please do not submit sensitive personal information unless it is specifically required for a legitimate purpose and you are authorised to provide it.

2.2 Information Collected Automatically

When you access our Website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate geographic region

  • Pages visited

  • Time spent on pages

  • Referral source

  • Website interaction data

  • Date and time of access

  • Technical and diagnostic information

This information may be collected through cookies, analytics tools, server logs, pixels, and similar technologies.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to enquiries and requests.

  • Contact you regarding requested services.

  • Understand your business and project requirements.

  • Provide proposals, quotations, consultations, and services.

  • Communicate with existing or prospective clients.

  • Improve our Website, services, products, and user experience.

  • Analyse Website traffic and usage.

  • Conduct marketing and advertising activities.

  • Send relevant business updates, insights, offers, or communications where permitted.

  • Maintain security and prevent fraudulent or unauthorised activity.

  • Comply with applicable legal and regulatory requirements.

  • Develop, improve, and support our digital and AI-enabled solutions.

  • Maintain business records and manage client relationships.

We will use personal information only for legitimate purposes and in accordance with applicable law.

4. Legal Basis for Processing

Where applicable, we may process personal information based on one or more of the following:

  • Your consent.

  • The need to respond to your request or provide a service.

  • Performance or preparation of a contract.

  • Compliance with legal obligations.

  • Legitimate business purposes, where permitted by applicable law.

  • Protection of our rights, systems, users, or business interests.

Where processing relies on consent, you may withdraw that consent subject to applicable legal and contractual limitations.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, understand Website usage, analyse performance, and support marketing activities.

Cookies may help us:

  • Remember preferences.

  • Understand how visitors use our Website.

  • Improve Website performance.

  • Measure marketing campaigns.

  • Provide relevant content.

  • Identify technical issues.

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or user experience of the Website.

6. Analytics and Tracking Technologies

We may use third-party analytics and tracking services to understand Website traffic, user behaviour, campaign performance, and Website effectiveness.

These services may collect information such as device information, browsing behaviour, approximate location, and Website interactions.

Third-party providers process information according to their own privacy policies and terms.

Where applicable, examples may include analytics, advertising, social media, performance measurement, and conversion-tracking technologies.

7. Marketing Communications

If you provide your contact information, we may contact you regarding:

  • Services and solutions you have requested.

  • Enquiries or consultations.

  • Proposals and project discussions.

  • Service updates.

  • Relevant EDS announcements.

  • Educational or industry content.

  • Offers or promotional communications, where permitted.

You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us directly.

We may continue to send essential transactional or service-related communications where necessary.

8. Sharing of Information

EDS does not sell your personal information as a commercial product.

We may share information where reasonably necessary with:

  • Employees and authorised team members.

  • Contractors and professional advisors.

  • Technology and hosting providers.

  • Website and analytics providers.

  • Communication and CRM platforms.

  • Payment or transaction service providers, where applicable.

  • Advertising and marketing platforms, where applicable.

  • Service providers assisting us in delivering our services.

  • Government authorities or law-enforcement agencies where legally required.

Third-party service providers may process information on our behalf and may be subject to their own terms and privacy policies.

We seek to share only information reasonably necessary for the relevant purpose.

9. AI and Automated Technologies

As an AI-powered digital solutions company, EDS may use artificial intelligence, automation, analytics, and related technologies as part of certain services, workflows, research, content creation, analysis, or product development.

Where personal information is processed using AI-enabled tools or third-party AI services, we aim to use such information responsibly and only for legitimate purposes.

We do not intend to use personal information for unrelated purposes merely because it is available to us.

You should avoid submitting highly sensitive, confidential, or unnecessary personal information through public Website forms or AI-powered interfaces unless specifically requested and appropriately authorised.

Where required, additional privacy or data-processing terms may apply to specific EDS products, services, or client engagements.

10. Client and Business Information

When you engage EDS for professional services, you may provide business, customer, employee, marketing, financial, technical, or other information.

The handling of such information may be governed by the applicable:

  • Service Agreement

  • Statement of Work

  • Data Processing Agreement

  • Non-Disclosure Agreement

  • Project-specific terms

  • Other contractual arrangements

Where applicable, the specific contractual terms may supplement or take precedence over this Privacy Policy with respect to client information.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.

Depending on the nature of the information and the services involved, safeguards may include:

  • Access controls

  • Authentication mechanisms

  • Secure hosting

  • Data protection practices

  • Monitoring and security measures

  • Restricted access to personal information

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing requested services.

  • Maintaining business and financial records.

  • Managing client relationships.

  • Resolving disputes.

  • Meeting contractual obligations.

  • Complying with legal and regulatory requirements.

  • Protecting our legitimate business interests.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable legal requirements.

13. Data Transfers

Depending on the technology providers, hosting infrastructure, communication platforms, analytics services, or other service providers we use, personal information may be processed or stored in locations outside your state or country.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

14. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request information about personal data we process.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Request information about how your personal information is used.

  • Object to certain processing activities where applicable.

  • Opt out of marketing communications.

  • Raise a concern or grievance regarding the processing of your information.

Requests may be subject to verification and applicable legal or contractual requirements.

To exercise your rights or raise a privacy concern, please contact us using the details provided below.

15. Children’s Privacy

Our Website and services are primarily intended for businesses, professionals, entrepreneurs, and general adult users.

We do not knowingly seek to collect personal information from children without appropriate consent or legal authorisation.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take reasonable steps to address the situation.

16. Third-Party Links

Our Website may contain links to third-party websites, platforms, applications, or services.

EDS is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. External Platforms and Social Media

EDS may maintain profiles or use services on third-party platforms such as social media, advertising, communication, analytics, and professional networking platforms.

Interactions with such platforms may be governed by the respective platform’s privacy policies and terms.

EDS does not control how third-party platforms independently collect or process information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services and business operations.

  • Technology and AI capabilities.

  • Legal or regulatory requirements.

  • Privacy practices.

  • Third-party service providers.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

19. Contact and Grievance

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, you can contact us:

Emergent Digital Solutions LLP

Email: info@emergentdigitalsolutions.com
Alternative Email: emergentdigital@gmail.com
Phone: +91-810-440-4858

Website: www.emergentdigitals.com

We will make reasonable efforts to review and respond to privacy-related requests within an appropriate timeframe.

20. Consent

By using our Website and voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent or rely on another lawful basis before processing personal information.

Emergent Digital Solutions LLP
AI-Powered Digital Solutions for a Growing Digital World.

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